Your New Sign-In & MFA

What's Changing

You're getting a new sign-in process for Microsoft 365. You'll use your existing work email address with a new password, plus Multi-Factor Authentication (MFA) for extra security.

MFA means that even if someone guesses your password, they still can't access your account without your phone. It's like having a deadbolt AND a regular lock on your door.

What Stays the Same

• Your email address - same as before
• The concept - you still sign in with email + password
• One account for everything - your Microsoft 365 sign-in works for Outlook, Teams, OneDrive, SharePoint, and all other Microsoft apps

Your First Sign-In

Step 1: Get Your Credentials

Your IT contact will give you:

• Your email address (this doesn't change)
• A temporary password

Step 2: Sign In for the First Time

1. Go to portal.office.com
2. Enter your email address
3. Enter your temporary password
4. You'll be asked to create a new password

• Must be at least 8 characters
• Use a mix of letters, numbers, and symbols
• Don't reuse a password from another account

Step 3: Set Up MFA

After setting your password, you'll be prompted to set up MFA:

1. Download the Microsoft Authenticator app on your phone (App Store or Google Play)
2. On the computer screen, select Mobile app as your verification method
3. Select Receive notifications for verification
4. Click Set up and scan the QR code with the Authenticator app
5. A test notification will be sent to your phone - tap Approve
6. You're done!

How MFA Works Day-to-Day

After setting up MFA, here's what your sign-in looks like:

1. Enter your email and password as usual
2. Your phone gets a notification from Microsoft Authenticator
3. Tap Approve on your phone
4. You're in!

You won't be asked every single time - Microsoft remembers your device for a period so you don't have to approve repeatedly on the same computer.

MFA Methods

If you can't use the Authenticator app, there are alternatives:

Troubleshooting

I forgot my password

• Go to passwordreset.microsoftonline.com or contact your IT contact

I got a new phone

• Contact your IT contact to reset your MFA registration
• Then set up the Authenticator app again on your new phone

I'm not getting the MFA notification

• Make sure you have internet connection on your phone
• Open the Authenticator app manually - the notification might be there
• Try the text message option as a backup

I accidentally denied the MFA prompt

• Just sign in again - you'll get a new prompt

Tips for Dealership Staff

• Set up MFA right away when prompted - don't skip it or you'll be locked out
• Keep the Authenticator app on your phone - it's small and uses barely any battery
• If you get a random MFA prompt you didn't expect, tap Deny - it might be someone trying to use your password
• Write down your password in a secure place until you have it memorized (not on a sticky note at your desk)

Need Help?

1. Contact your dealership IT contact first
2. Email the CanadaOne IT team at it@canadaoneauto.com
3. For password resets, go to passwordreset.microsoftonline.com